Privacy policy

NATURA FELICIA — PRIVACY POLICY

 

Last updated: 18 November 2025

 

At Natura Felicia (“we”, “us”, “our”), we are committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your data when you visit or make a purchase from www.naturafelicia.com.

By using our website, you agree to the practices described in this policy.

1. INFORMATION WE COLLECT

We collect information to process your orders, improve your experience, and operate our business.
We collect data in the following ways:

a) Information You Provide Directly

When you:

  • place an order

  • create an account

  • sign up for newsletters

  • contact us

You may provide personal information such as:

  • Name

  • Email address

  • Shipping address

  • Phone number

  • Payment information (processed securely by Shopify or your chosen payment provider — we do NOT see your full card details)

b) Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address

  • Device and browser type

  • Pages viewed

  • Time spent on the site

  • Cookies and tracking data

This helps us improve website performance and security.

c) Cookies & Tracking Technologies

We use cookies to:

  • remember your preferences

  • keep products in your cart

  • analyse website activity

  • improve marketing

You can control cookies through your browser settings.

2. HOW WE USE YOUR INFORMATION

We use your information to:

✔ Process and deliver your orders

✔ Send order confirmations and updates

✔ Respond to customer service requests

✔ Improve our website and store experience

✔ Send optional marketing emails (with your consent)

✔ Detect and prevent fraud or misuse

3. SHARING YOUR INFORMATION

We only share your data with trusted third parties necessary to run our business, such as:

  • Shopify (website host & checkout system)

  • Payment processors (Stripe, PayPal, Shopify Payments)

  • Shipping providers (Evri)

  • Email services (Zoho Mail)

These providers only use your data to perform services on our behalf.

We do not sell your personal information.

4. EMAIL MARKETING

If you subscribe to our newsletter, you consent to receive:

  • product updates

  • promotions

  • offers

  • news

You can unsubscribe at any time by clicking “Unsubscribe” in any email.

5. YOUR RIGHTS (UK GDPR)

You have the right to:

  • Access the personal data we hold

  • Request correction of inaccurate information

  • Request deletion (“right to be forgotten”)

  • Restrict or object to data processing

  • Withdraw marketing consent at any time

To exercise these rights, email us at:
📩 support@naturafelicia.com