Terms of service

NATURA FELICIA — TERMS & CONDITIONS

Last updated: 18 November 2025

Welcome to Natura Felicia (“we”, “us”, “our”).
These Terms & Conditions govern your use of www.naturafelicia.com and the purchase of our products.

By accessing our website or placing an order, you agree to these Terms & Conditions.
Please read them carefully.

1. ABOUT US

Business Name: Natura Felicia
Email: support@naturafelicia.com
Website: www.naturafelicia.com
Location: United Kingdom

Natura Felicia is a UK-based small business offering natural skincare and self-care products.

2. USE OF OUR WEBSITE

By using our site, you confirm that:

You are at least 18 years old
All information you provide is accurate and up to date
You will not use the site for fraudulent or illegal activities
You will not attempt to interfere with the website’s security or functionality

We reserve the right to refuse service to anyone who violates these terms.

3. PRODUCTS & DESCRIPTIONS

We pride ourselves on offering natural, handmade, and fill-and-sell cosmetic products. Due to the nature of raw ingredients, slight variations in colour, texture, or scent may occur. This is normal and not a defect.

We make every effort to display product images and descriptions accurately, but we cannot guarantee that:

colour differences will not appear due to screen settings
textures and consistency appear identical to the actual product

If you have product questions, contact us at support@naturafelicia.com before purchasing.

4. PRICES & PAYMENT

All prices are listed in GBP (£).
Prices may change at any time without notice.

We accept the following payment methods (via Shopify):

Visa
Mastercard
Maestro
American Express
Apple Pay
Google Pay

Your payment details are processed securely by Shopify or the relevant payment processor. We do not store or have access to your full card information.

5. ORDER PROCESSING & SHIPPING

All orders are shipped within the United Kingdom only.

Processing Time

1–3 business days (up to 5 during busy periods)

Delivery via Evri

Evri Standard Tracked: 2–4 business days
Evri Next Day: 1 business day (orders placed before 12pm)

Shipping cost is calculated at checkout.

Once dispatched, we are not responsible for courier delays, missed deliveries, or parcels marked as Delivered.

6. RETURNS, REFUNDS & EXCHANGES

14-Day Satisfaction Promise

If you are not satisfied with your purchase, please contact us within 14 days of receiving your order at support@naturafelicia.com.

Because our products are skincare items, we do not accept physical returns of opened or used products for hygiene and safety reasons.

Instead, once your request is reviewed, we may offer one of the following resolutions, at our discretion:

• Personalised usage guidance

• A replacement product

• Store credit

• A refund (where appropriate)

Each request is assessed individually to ensure fairness for both our customers and our small-batch process.

Unused & Unopened Items

Unused, unopened products in their original condition and packaging may be eligible for return within 14 days of delivery.

Return shipping costs are the responsibility of the customer
Original shipping fees are non-refundable
Returned items must be unused, unopened, and in resale-ready condition

Once received and inspected, approved refunds will be processed to the original payment method.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us within 48 hours with photos.
We will replace or refund the item after review.

Refunds

Approved refunds are processed to the original payment method within 3–10 business days.

Shipping costs are non-refundable.

7. CUSTOMER ACCOUNTS

When creating an account:

You must keep your login information secure
You are responsible for all activity under your account
We reserve the right to close accounts at our discretion

8. INTELLECTUAL PROPERTY

All content on this website, including images, text, logos, and product names, is the property of Natura Felicia and protected by UK copyright laws.

You may not copy, reproduce, modify, or distribute any content without permission.